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Shipping Policy

Last Updated: July 29, 2025

This Shipping Policy outlines the shipping procedures and expectations for orders placed on the Waveteliot online shop at https://www.waveteliot.com/. We aim to provide clear information to ensure a smooth delivery process.

Shipping Methods and Costs

  • Available Methods: We offer standard, express, and overnight shipping options, subject to availability at checkout. Specific carriers (e.g., USPS, FedEx, DHL) will be indicated during the checkout process.

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  • Shipping Costs: Shipping fees are calculated based on the order weight, destination, and selected shipping method. Costs will be displayed at checkout before you confirm your order.

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  • Free Shipping: Free shipping may be available for orders meeting a minimum purchase threshold, as indicated at checkout or in promotional offers.

Shipping Destinations

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii.

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  • International Shipping: We ship to select international destinations. Available countries will be listed at checkout. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

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  • Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations or local regulations.

Processing and Delivery Times

  • Order Processing: Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary during peak periods or holidays.

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  • Delivery Estimates:

    • Standard Shipping: 5-7 business days for domestic orders; 10-20 business days for international orders.

    • Express Shipping: 2-3 business days for domestic orders; 5-10 business days for international orders.

    • Overnight Shipping: 1 business day for domestic orders (where available).

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Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs, or other unforeseen circumstances.

Tracking and Delivery

  • Tracking Information: Once your order ships, you will receive a tracking number via email to monitor your package’s progress.

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  • Delivery Issues: If your package does not arrive within the estimated delivery time, please contact us at sales@waveteliot.com. We will work with the carrier to resolve the issue.

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  • Undelivered Packages: If a package is returned due to an incorrect address provided by you or refusal to pay customs fees, you will be responsible for additional shipping costs for reshipment or a refund minus original shipping fees.

Risk of Loss

The risk of loss or damage to products passes to you upon delivery to the shipping address provided or to the carrier, whichever occurs first.

Contact Information

For questions about shipping or to report issues with your order, please contact:

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Waveteliot Customer Service
Email: sales@waveteliot.com
Address: Flat 1503, 15/F,Carnival Commercial Building,18 Jave Road, North Point, Hongkong

Phone:+852-5199 7479

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