Refund Policy

At Waveteliot, we want you to be satisfied with your purchase from our online shop at https://www.wavetelshop.com/. This Refund Policy outlines the conditions under which returns and refunds are accepted.

• Return Period: You may return unused, undamaged products within 7 days of delivery, provided they meet the following conditions:

  • Products are in their original condition and packaging, with all tags, accessories, and documentation included.

  • Products have not been used, worn, or altered.

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• Non-Returnable Items: The following items are not eligible for return:

  • Customized or personalized products.

  • Perishable goods or items with a limited shelf life.

  • Gift cards or digital products.

• Initiating a Return: Contact our customer service team at sales@waveteliot.com within 7 days of delivery to request a return authorization. Provide your order number and reason for the return.

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• Return Shipping: You are responsible for return shipping costs unless the return is due to a defective product, incorrect item shipped, or our error. We will provide a prepaid shipping label for eligible returns.

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• Inspection: Returned items will be inspected upon receipt. Refunds or replacements will be processed only after approval.

• Refund Processing: Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product.

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• Non-Refundable Fees: Original shipping fees, customs duties, and taxes are non-refundable unless the return is due to our error.

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• Defective or Incorrect Items: If a product arrives defective or incorrect, please contact us within 7 days of delivery. We will provide a replacement or full refund, including shipping costs, at no cost to you.

​​We offer exchanges for the same product in a different size or color, subject to availability. Follow the same return process and indicate your preference for an exchange.

• Order Cancellation: You may cancel an order before it ships by contacting us at sales@waveteliot.com. If the order has already shipped, it is subject to our standard return policy.

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• Our Right to Cancel: We reserve the right to cancel orders due to stock unavailability, payment issues, or suspected fraudulent activity. You will be notified and refunded in full.

For questions about returns or refunds, please contact:

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Waveteliot Customer Service
Email: sales@waveteliot.com
Address: Flat 1503, 15/F,Carnival Commercial Building,18 Jave Road, North Point, Hongkong

Phone:+852-5199 7479